Improving HR Decision-Making

An online course in English and Mandarin

View in Chinese

In, what could be argued to be the first ever HR book, “The Social Contract and Other Discourses” that greatest of all western philosophers Jean-Jacques Rousseau pointed out that “Men always love what is good or what they find good. It is judging what is good where they go wrong”.

The following five talks have been developed to help HR professionals improve their judgments so that they can make better decisions and also improve their approach to key tasks such a recruitment and dismissal.

The author

Robin Chater is regarded by many professionals today as one of the greatest living thinkers about human resource management. He is also well known as the first person to apply Shakespeare’s phrase “Winter of Discontent” to the sphere of labour relations.

He held senior positions in two leading US management consultancies – HAY and ADL – following a career in teaching, journalism and line management. For ten years he was an Advisor to the Equal opportunities and HR Directorates-General of the European Commission.

Robin was founder, in 1988, of the organization that subsequently became the Federation of International Employers. Today he remains its Secretary-General.

Voice-overs performed by

English: Robin Chater (author)

Mandarin: Zhu Li

Talk one: Introduction

This talk provides an effective way to reason about problems and avoid the pitfalls of common fallacies

English: Robin Chater

Mandarin: Zhu Li

Talk one: Introduction

Talk two: Resourcing

Robin explains how we are trapped by our faith in our instincts and deeply held assumptions. A highly logical and effective approach to recruitment is outlined.

English: Robin Chater

Mandarin: Zhu Li

Talk two: Resourcing

Talk three: Calculating risks and selling decisions

HR practitioners are constantly taking risks, but not necessarily calculated risks. Robin explains how to quickly and easily assess probabilities of outcomes. Even the most carefully reached decision needs to be accepted by colleagues. A number of useful ways to gain acceptance are described.

English: Robin Chater

Mandarin: Zhu Li

Talk three: Calculating risks and selling decisions

Talk four: Day-to-day decision-making

How can everyday operational decisions be improved?  Some typical examples are examined with a focus on how available facts can be drawn on to improve decisions.

English: In preparation

Mandarin: In preparation

Talk five: Discipline and termination

In many cases it is difficult to determine when to discipline an employee and no procedure is going to provide an exact way to do it. The law provides a framework for termination, but how are laws – particularly foreign laws – to be interpreted?  How can the impact of a dismissal on remaining employees be minimized?

English: In preparation

Mandarin: In preparation